六級作文真題_話題：寫信投訴英文詞典質量問題（2004.6）

話題：寫信投訴英文詞典質量問題（2004.6）

Directions: For this part, you are allowed 30 minutes to write A Letter to the Editor of a Newspaper complaining about the poor service of a bookstore . You should write at least 150 words according to the guidelines given below in Chinese:

設想你買了一本英文詞典，發現有這樣那樣的質量問題，書店的服務態度又不好，因此給報社編輯寫信。信中必須包括以下內容：

1. 事情的起因；

2. 與書店交涉的經過；

3. 呼吁服務行業必須提高服務質量。

38157

Dear editor,

I am writing to inform you of my unhappy experience. On June 5th, I went to buy an Oxford English Dictionary for Advanced Learners at the ABC Foreign Language Bookstore in our city. Unfortunately, when I backed home, I was astonished to find that several pages were stained, some were folded, and a few more were even missing. To settle the problem, I immediately went back to the bookstore and intended to apply for a change.

Surprisingly to my annoyance, the same shop assistant said she could do nothing about it and asked me to go directly to the manager. I made great efforts to meet the manager in person, only to be told it was not their fault. And the manager also advised me to take the dictionary to the publisher for a change! Their answer is unacceptable.

I believe that it is most necessary for the whole tertiary industry to improve the service quality. Only when an amazing and fundamental change in their attitude has taken place, can good service be available in our society. And I hope some articles concerning this theme can be carried in your newspaper.

Best wishes.

Yours faithfully,

Li Ming